E-commerce Executive

Responsibilities:
• Responsible for e-commerce operational tasks, including product listing within our e-commerce platform, process order, follow up returns, campaign planning and management, reporting, etc.
• Evaluate and analyze the campaign performance and identify the opportunity to increase conversion.
• Respond promptly to customer inquiries, handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Liaise with marketing team to build effective online strategy and drive traffic to store
• Performs administrative and division support activities
• Achieve division monthly gross profit target as set by the Management.
• To undertake any ad-hoc assignments as and when required.