We're an Apple Authorised Service Provider
Get your Apple product back working the way it should. Our Apple-trained technicians use Apple-approved diagnostics and tools on every repair. And we only use genuine Apple parts. This means that all of our repairs are Apple-certified and backed by Apple.
Our Locations
iTworld is an Apple Authorised Service Provider aim to provide one stop solution and helpful service to our valued customer. We provided service for both hardware and software of Apple products including MacBook Pro, Mac Mini, iMac, Mac Pro, iPad, iPhone, iPod, Apple TV, Apple Watch, Beats, Apple LED Display and Apple Accessories.
iTworld Apple Authorised Service Provider @ Ipoh
SNS Network (M) Sdn Bhd
No 61 Jalan Sultan Nazrin Shah
30250 Ipoh Perak.
Mon - Fri : 9AM - 6PM
Sat : 9AM - 5PM
SNS HQ: 1-700-819-616
aasp@sns.com.my
iTworld Apple Authorised Service Provider @ Petaling Jaya
B-07-01, Block B, 3 Two Square
Jalan 19/1, 46300 Petaling Jaya
Selangor Darul Ehsan.
Mon - Fri : 9AM - 6PM
Sat : 9AM - 1PM
PJ : +6011-1006-1188
asppj@sns.com.my
iTworld Apple Authorised Service Provider @ Sunway Geo
E-02-07, Sunway Geo Avenue, Jalan Lagoon Selatan
Sunway South Quay, Bandar Sunway, 47500 Subang Jaya
Selangor Darul Ehsan.
Mon - Fri : 10AM - 7PM
Sat : 10AM - 2PM
SG : +6011-63181288
aspsg@sns.com.my
Scan for location
Apple Toll Free Help Line: 1800-80-3638
Our Services
Our Services
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iTworld is an Apple Authorised Service Provider aim to provide one stop solution and helpful service to our valued customer. We provided service for both hardware and software of Apple products including MacBook Pro, Mac Mini, iMac, Mac Pro, iPad, iPhone, iPod, Apple TV, Apple Watch, Beats, Apple LED Display and Apple Accessories.
Before you bring in your device
We aim to make your Apple service experience as smooth and easy as possible. To protect your information and save time, follow these steps before you get service for your device. If your device won’t turn on or respond, finish as many steps as possible.
Service Price
Our Apple-trained technicians use Apple-approved diagnostics and tools on every repair. And we only use genuine Apple parts.
This means that all of our repairs are Apple-certified and backed by Apple.
Labour Charges
| IOS DEVICES & APPLE ACCESSORIES | IN WARRANTY | OOW / VOID WARRANTY |
| Hardware (Service / Diagnostics Charges) | Free | RM 100 |
| Software (Restore iOS / Diagnose) | RM 100 | RM 100 |
| Cancellation of Repair | Free | RM 100 |
| IOS DEVICES & APPLE ACCESSORIES | IN WARRANTY | OOW / VOID WARRANTY |
| Hardware (Service / Diagnostics Charges) | Free | RM 100 |
| Software (Restore iOS / Diagnose) | RM 100 | RM 100 |
| Cancellation of Repair | Free | RM 100 |
| MAC DEVICES | IN WARRANTY | OOW / VOID WARRANTY |
| Hardware (Service / Diagnostics Charges) | Free | RM 160 |
| Software (System Restore) | RM 180 | RM 180 |
| Software (Backup user data only) | RM 200 | RM 200 |
| Software (System Restore and Backup user data only) | RM 350 | RM 350 |
| Cancellation of Repair | Free | RM 120 |
| MAC DEVICES | IN WARRANTY | OOW / VOID WARRANTY |
| Hardware (Service / Diagnostics Charges) | Free | RM 160 |
| Software (System Restore) | RM 180 | RM 180 |
| Software (Backup user data only) | RM 200 | RM 200 |
| Software (System Restore and Backup user data only) | RM 350 | RM 350 |
| Cancellation of Repair | Free | RM 120 |
| ON-DEMAND SERVICES | PRICE |
| On-Site Service (iPhone Screen Repair within 15km from Service Centre) | RM 180 |
| Device Pick-Up OR Return Service (Single location, within 15km from Service Centre) | RM 120 |
| Device Pick-Up AND Return Service (2 trips, single location per trip, within 15km from Service Centre) | RM 180 |
| ON-DEMAND SERVICES | RATE |
| On-Site Service (iPhone Screen Repair within 15km from Service Centre) | RM 180 |
| Device Pick-Up OR Return Service (Single location, within 15km from Service Centre) | RM 120 |
| Device Pick-Up AND Return Service (2 trips, single location per trip, within 15km from Service Centre) | RM 180 |
Terms and Conditions:
- Customer are advised to backup data before servicing. SNS Network (M) Sdn. Bhd. will not liable for any data loss during servicing.
- All repairs are warranted under the remaining term of the Warranty or 90 days from date of repair, whichever provide longer coverage.
- Apple warranty covered only hardware. Software distributed by Apple with or without the Apple brand ( including but not limited to system software ) is not covered under warranty.
Please refer to https://apple.com/legal/warranty. - All price quote is under “exchange price”. Faulty unit will be returned to Apple under exchange programme.
- Additional labour charges of RM 300 will be applied if Unauthorized Modification (UM) found on device.
- All prices quoted are inclusive SST.
Terms and Conditions:
- Customer are advised to backup data before servicing. SNS Network (M) Sdn. Bhd. will not liable for any data loss during servicing.
- Software distributed by Apple with or without the Apple brand ( including but not limited to system software ) is not covered under warranty.
- All spare parts quote is under “exchange price”. Faulty unit will be returned to Apple under exchange programme.
- Additional labour charges of RM 300 will be applied if Unauthorised Modification (UM) found on device.
- All prices quoted are inclusive SST.
