Terms of use

Terms of Use

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Terms of use


The following terms and conditions (“Terms and Conditions”) apply to your access and use of this Website and the services provided herein by SNS NETWORK and/or on its behalf. By accessing any page of this Website and/or using the services, you agree to be bound by these Terms and Conditions without limitation or qualification. Please read these Terms and Conditions carefully.

If you do not accept these Terms and Conditions, please discontinue your access to this Website and/or use of the services immediately.

1. General

All products and services of the SNS NETWORK are subject to the applicable terms and conditions governing the products and/or services. Please check the applicable terms and conditions of sale associated with the products and/or services you may purchase.

These Terms and Conditions are meant to regulate your access to this Website and they are to be read together with the applicable terms and conditions governing any transaction(s), product(s) and/or service(s) provided on this Website. In the event of conflict between these Terms and Conditions and the terms and conditions governing the relevant transaction(s), product(s) and/or service(s) provided herein, the latter would prevail.

The information, material, functions and content provided in the pages of the Website may be changed from time to time with or without notice at SNS NETWORK’s absolute discretion. Your continued access or use of the Website and/or the services provided herein subsequent to any such change will be deemed as your acceptance to those changes.

2. Disclaimer of Warranties and Limitation Liability

The materials and information in this Website, including but not limited to services, products, information, data, text, graphics, audio, video, links or other items, are provided on an “as is” and “as available” basis. References to materials and information contained in the Website include such material and information provided by third parties.

SNS NETWORK does not make any express or implied warranties, representations or endorsements including but not limited to any warranties of title, non-infringement, merchantability, usefulness, operation, completeness, accuracy, satisfactory quality, reliability, fitness for a particular purpose in respect of the Website, the material, information and/or functions therein and expressly disclaims liability for errors and omissions in such materials, information and/or functions. Without derogation of the above and/or the terms and conditions of the applicable agreements governing all the products and services, reasonable measures will be taken by SNS NETWORK to ensure the accuracy and validity of all information relating to transactions and products and services in the Website.

Further SNS NETWORK does not warrant or represent that access to the whole or part(s) of this Website, the materials, information and/or functions contained therein will be provided uninterrupted or free from errors or that any identified defect will be corrected, or that there will be no delays, failures, errors or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system.

SNS NETWORK will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

3. Electronic Communications

When you visit the Website or send e-mails to SNS NETWORK, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail and/or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

4. Copyright

All content included on this Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, are owned and/or licensed by SNS NETWORK and/or its content supplier and are protected by copyright, trademarks and other laws. The compilation of all content on this Website is the exclusive property of SNS NETWORK and is protected by copyright laws. All software used on this Website is protected by copyright and other laws.

5. Trademarks

All trademarks, service marks, and logos displayed on this Website are owned and/or licensed by SNS NETWORK and/or their respective third party proprietors as identified on the Website, other names and brands may be claimed as the property of others.

Unless the prior written consent of the SNS NETWORK and/or the relevant third party proprietor(s) of any of the trademarks, service marks or logos appearing on the Website has been obtained, no license or right is granted to any party accessing this Website to use, download, reproduce, copy or modify such trademarks, service marks or logos. Similarly, unless the prior written consent of the SNS NETWORK and/or the relevant proprietor(s) has been obtained, no such trademarks, service marks or logos may be used as a link or to mark any link to the Website or any other site owned and/or controlled by SNS NETWORK.

6. License and Website Access

SNS NETWORK grants you a limited license to access and make personal use of this Website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of SNS NETWORK. This license does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of SNS NETWORK. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of SNS NETWORK and/or its relevant third party proprietor without express written consent. You may not use any metatags or any other “hidden text” utilizing SNS NETWORK’s name or trademarks without the express written consent of SNS NETWORK. Any unauthorized use terminates the permission or license granted by SNS NETWORK

7. Exclusion of Liability

SNS NETWORK herein shall in no event be liable for any loss or damage howsoever arising whether in contract, tort, negligence, strict liability or any other basis, including without limitation, direct or indirect, special, incidental, consequential or punitive damages, or loss profits or savings arising in connection with your access or use or the inability to access or use this Website (or any third party link to or from the Website), reliance on the information contained on the Website, any technical, hardware or software failure of any kind, the interruption, error, omission, delay in operation, computer viruses, or otherwise.

This exclusion clause shall take effect to the fullest extent permitted by law.

8. Indemnity

You hereby irrevocably agree to indemnify and keep indemnified SNS NETWORK from all liabilities, claims, losses and expenses, including any legal fees that may be incurred by SNS NETWORK in connection with or arising from (1) your use or misuse of this Website and the services provided herein, or (2) your breach of these Terms and Conditions howsoever occasioned, or (3) any intellectual property right or proprietary right infringement claim made by a third party against SNS NETWORK in connection with your use of this Website.

9. Website Links

This Website may contain links to website(s) controlled or offered by third parties (non-affiliates of SNS NETWORK). SNS NETWORK hereby disclaims liability for any information, materials, products or services posted or offered at any of the third party websites linked to this Website. By creating a link to a third party website, SNS NETWORK does not endorse or recommend any products or services offered or information contained at that website, nor is SNS NETWORK liable for failure of products or services offered, or advertised at those websites. Such third parties may have a privacy policy different from that of SNS NETWORK, and the third party website may provide less security than the Website.

10. Your Account

If you use this Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. SNS NETWORK reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

You are solely responsible for maintaining the confidentiality of your login name and password to any other person. You are responsible for the use of your account, whether or not authorized by you.

You shall immediately notify SNS NETWORKif it comes to your knowledge that your password has been compromised or there has been unauthorized use of your account.

SNS NETWORK shall not be liable for any damage or loss of any kind suffered by you as a result of unauthorized use of your login name and password.

You shall provide and maintain true, accurate, current and complete information about yourself when registering for your account.

11. Delivery, Title and Risk of Loss

All items purchased from the Website are made pursuant to a delivery arrangement stated in the term and condition applicable to the product(s) and services(s). The risk of loss and title for such product(s) pass to you upon the delivery of the product(s) to you by SNS NETWORK and/or any other third party designated by SNS NETWORK.

In the event of any unsuccessful delivery of the product and/or services by SNS NETWORK or any other third party designated by SNS NETWORK to you, due to your absence in receiving the products and/or services at the designated address agreed by you, you shall solely bear the total cost of further deliveries of the products and/or services to you. You are hereby notified that SNS NETWORK shall give no refund to you for the products and/or services under the aforementioned circumstances.

12. Product and Service Descriptions

SNS NETWORK attempts to provide the product and service descriptions as accurately as possible to you. However, SNS NETWORK does not warrant that product and service descriptions or other content of this Website is accurate, complete, reliable, current, or error-free.

13. Return and Refund Policy

1. We guarantee all products from SNS Network are brand new and first class quality from their manufacturers. Therefore, we DO NOT accept any return from customer UNLESS it is damaged or defected during transit. Please notify us within 24 hours from the moment you receive the good and found that it is damaged or defected. Failure to do so will be treated at your own risk, SNS Network will not going to responsible and accept any return after that.

2. For customer who insists to return the product that without any damages or defects during transit, exchanges or refund will be subject to a 5% of prosessing fees EXCLUDING shipping cost.

Return Procedures
For customer who require making the return, please make sure you follow the procedures below to ease our process and expedites your replacement/refund:

(1) Notify us through e-mail at online@sns.com.my within 24 hours.

(2) Specify the following details in your e-mail:
– date and time you received the products
– Order Number
– brand and model number
– prefer replacement or refund
– reason for the Replacement or Refund(3) Obtain a “Return Authorization” from SNS Network via e-mail (please note that no return will be accepted without a Return Authorization from SNS Network).

(4) Write the Authorization Reference Number on your return-shipping label.

(5) The returned product must be in NEW and UNUSED condition, with all ORIGINAL PACKAGING and UNUSED WARRANTY CARD.

(6) The return MUST be sent to:

SNS Network (M) Sdn Bhd
No. 61, 
Jalan Sultan Nazrin Shah
30250 Ipoh, Perak

Note: SNS Network Is Not Responsible For Any Product Returned For Replacement/Refund That Is Not Returned In The Manner Set Forth Above.

The returned product will be sent to manufacturer/supplier for investigation before any replacement or refund can be made.

14. Collection and Use of Personal Information

In addition to disclosure of identification and contact particulars as contemplated herein, SNS NETWORK will collect, store, compile and utilize information about you and your use of the Website including without limitation, information that you provide to SNS NETWORK’s registration forms. For more info, click here

15. Currency

All transactions on the Website are to be conducted and payable in Ringgit Malaysia (RM), unless otherwise indicated.

16. Items Put Up for Sale

All offers by you to purchase any products and/or services on this Website are subject to acceptance by SNS NETWORK.

17. Law and Jurisdiction

These terms and conditions are governed by and are to be construed in accordance with the laws of Malaysia. By accessing this Website and/or using the services provided herein by SNS NETWORK, you hereby consent to the exclusive jurisdiction of the courts of Malaysia in all disputes arising out of or relating to the use of this Website.

SNS NETWORK makes no representation that the materials, information, functions and/or services provided on this Website are appropriate or available for use in jurisdictions other than in Malaysia.

18. Termination

SNS NETWORK reserves the right to terminate and/or suspend your access to this Website and/or your use of this Website at any time, for any reason. In particular, and without limitation, the SNS NETWORK may terminate and/or suspend your access should you violate any of these Terms and Conditions, or violate the rights of SNS NETWORK, of any other user(s), or of any third party (ies).

19. Waiver

The failure of SNS NETWORK to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

20. Modification and Severability

SNS NETWORK reserves the right to make changes to the Website, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severed and shall not affect the validity and enforceability of any remaining condition.

21. Privacy

Please review our Privacy Policy, which also governs your visit to SNS Website, to understand our privacy practices.

22. Contact Details

For any other information email webmaster


This message is for the named person’s use only. It may contain confidential, proprietary or legally privileged information. No confidentiality or privilege is waived or lost by any mistransmission. If you receive this message in error, please immediately delete it and all copies of it from your system, destroy any hard copies of it and notify the sender. You must not, directly or indirectly, use, disclose, distribute, print, or copy any part of this message if you are not the intended recipient. SNS Network (M) Sdn Bhd and any of its subsidiaries each reserve the right to monitor all e-mail communications through its networks.

Any views expressed in this message are those of the individual sender, except where the message states otherwise and the sender is authorized to state them to be the views of any such entity.

For any other information email webmaster.


SNS Network respects your privacy.

Any personal information you provide to us including and similar to your name, address, telephone number and e-mail address will not be released, sold, or rented to any entities or individuals outside of SNS Network.

External Sites

SNS Network is not responsible for the content of external internet sites. You are advised to read the privacy policy of external sites before disclosing any personal information.


A “cookie” is a small data text file that is placed in your browser and allows SNS Network to recognize you each time you visit this site(customisation etc). Cookies themselves do not contain any personal information, and SNS Network does not use cookies to collect personal information. Cookies may also be used by 3rd party content providers such as newsfeeds.

Remember The Risks Whenever You Use The Internet

While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to SNS Network and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition other Internet sites or services that may be accessible through SNS Network have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions.

Please contact those vendors and others directly if you have any questions about their privacy policies.

For any other information email webmaster.


Product Pricing And Availability

Model, prices, specifications and availability of products are subject to change without prior notice. Price quoted of products exclude installation, transport, training, on-site support and bank or transaction charges unless other wise specified. Due to the dynamic nature of the computer industry, descriptions may not reflect current technical information. Any typographical or photographic errors in the product specifications or errors in the pricing or offers are subject to correction.

Manufacturer Support Information

Most manufacturers will require that products still under warranty be serviced through SNS Network. However, if the manufacturer is willing to service its product directly, then the customer will be responsible in arranging transport to and collection from the manufacturer.

For any other information email webmaster.


This page outlines our policy concerning the sending of unsolicited email (usually referred to as “spam”). You should also read our Privacy Policy.

1. What will you use my email address for?

a. Email address entered into the Newsletter Subscription form
We use the email address that you enter into the free newsletter subscription form for only one purpose: to send you the newsletter that you signed up for. That’s it.

b. Email address entered into Feedback form
We do not store or transmit any email addresses that you enter into our Feedback form . Most of the Feedback form do require any email address to be entered. It is requested for the purpose of generating a script or web page that you requested. It will be embedded in the script or page and not stored in our system.

c. In general
We hold to a very strict no spam policy, since we are very much against spam ourselves.  

2. Do you sell my email address to any third party?

For a longer statement on this, check our Privacy Policy. But the answer is actually only one word long: NO.

3. Newsletter Sign Up

You can sign up for the free snsnetwork newsletter below. The newsletter is where the articles on this site are first published. We only put those articles on the website when time permits, but you can get it delivered right into your mailbox for convenient reading. Newsletter readers also get information about any updates to the articles or products.

For any other information email webmaster.



SNS NETWORK uses personal information to better understand your needs and interest and provide you with better service. Once you choose to provide us with personal information, you can be assured that it will only be used to support your customer relationship with SNS NETWORK. We take seriously the trust you place in us. SNS NETWORK will not sell, rent or lease your personally identifiable information to others. This privacy statement covers personally identifiable information, anonymous data collection and aggregate reporting. Personally identifiable information is any information that is associated with your name or personal identity. Anonymous (non-personal) information is data about usage and service operation, reported in aggregate, which is not associated to a specific personal identity. Aggregate information is data collected and summarized for a broad category of customers or SNS NETWORK products and services.  


On some SNS NETWORK web sites, you can order products or services, make information requests, subscribe to marketing or support materials, or register yourself. The types of personal information you provide to us on these pages may include name, address, phone, email address, user IDs and passwords, billing information, transaction, credit card information and contact preferences. To personalize our web sites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.

Anonymous (non-personal) data we collect may include the pages visited on www.sns.com.my, unique URLs visited within www.sns.co.my, browser type and IP address. Most anonymous data is collected via cookies or other analysis technologies. www.sns.com.my web pages use cookies, web beacons and other technologies for data analysis and personalization services.


SNS NETWORK uses your information to help us understand your needs and interests and provide you with better services. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize our web sites. Occasionally we may also use your information to contact you for market research regarding SNS NETWORK products or services. We will give you the opportunity to opt-out of market research and customer surveys.

Data collected online may also be combined with information you provide through other sources such as product registration, call centers or public events such as trade shows or seminars.

Anonymous (non-personal) data is aggregated for reporting about www.sns.com.my web site usability, performance, and effectiveness. It is used to improve the customer experience, usability and site content.


SNS NETWORK will not sell, rent, or lease your personally identifiable information to others. SNS NETWORK will not share your personal information with a business partner or any unrelated third party company unless you give your permission. Your permission will be requested when you submit your information. SNS NETWORK shares customer information across SNS NETWORK business entities and our associated companies, within the usage limits described above in “How we use it”.


You can subscribe to receive some products and service-specific information and SNS NETWORK wide marketing communications. SNS NETWORK wide communications may include new product information, special offers or possibly an invitation to participate in market research. We give you a choice regarding SNS NETWORK wide communications by postal mail, email and telephone.

Links provided on www.sns.com.my to third party web sites are provided as a convenience and SNS NETWORK does not control those sites or their privacy practices, which may differ from ours. SNS NETWORK does not endorse or make any representations about them. We encourage you to review the privacy policy of any company before submitting your personal information. The personal data you choose to give to unrelated third parties is covered by their privacy policies, not the SNS NETWORK Privacy Policy. Some third-party companies may choose to share their personal data with SNS NETWORK; that sharing is governed by that third-party company’s privacy policy.


Personal data given to SNS NETWORK may be transferred across state and country borders for the purposes of data consolidation, storage and simplified customer information management. The practices which govern this data movement are described in our commitments in the Choice and Security sections of this privacy statement.


SNS NETWORK strives to keep your personally identifiable information accurate. We have put in place managerial data standards review processes and technological tools to maintain customer data accuracy. We will provide you with access to view and change your information, including making every effort to provide you with online access. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of SNS NETWORK’s web sites may limit access to specific individuals through the use of passwords and other personal identifiers.


SNS NETWORK is committed to ensuring the safety and security of your information. To prevent unauthorized access or disclosure, maintain data accuracy and ensure the appropriate use of the information, SNS NETWORK has in place appropriate physical, managerial procedures to safeguard the information we collect.

SNS Network (M) Sdn Bhd reserves the right to change, modify or amend the terms and conditions herein at its own discretion and without prior notice.

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