Technical Support Officer

Responsibilities:

-Provide client support and technical issue resolution on products and services;
-Diagnosing, troubleshooting hardware and software issues and repairing devices;
-Identify and correct or advise on operational issues in clients’ computer systems;
-Understanding customer’s requirements and provide proposals accordingly;
-Perform hands-on configuration of networking equipment such as Wireless Access Points, Switches, Firewall, etc;
-Achieve division target;
-Required to perform onsite service at clients’ locations as and when required;
-Obtain technical certifications that are assigned by Head of Department or Management;
-Arrange, follow up warranty procedures and process for customer on case assigned.
-Perform any ad-hoc tasks which may be assigned from time to time

Requirements:

-Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, -Professional Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology or equivalent.
-Required language(s): English, Bahasa Malaysia.
-Required skill(s): Hardware & PC troubleshooting, System Administration and Networking.
-CCNA certificate will be added advantage.
-At least 1 year(s) of working experience in the related field is required for this position.
-Able to work extra hours, independently, full responsibility and with minimum supervision.
-Possess own car and a valid car driving license to travel onsite.