Post-Sales Engineer

Responsibilities:
• Manages the implementation of projects closed by the field sales team
• Coordinates closely with internal sales, project managers and service resources by communicating project status and success metrics
• Monitors customer support for technical solutions implemented and alerts the field sales to potential customer satisfaction threats or competitor activity
• Creates documentations and technical knowledge transfer to customers
• Provides expert advice on technical proof-of-concepts evaluation
• Maintains knowledge of competitive products as well as complimentary solutions
• Work collaboratively with the field sales, project management, engineering and support teams
• Provides coaching and professional development to team members to enhance their product knowledge, technical acumen and technical sales skills
• Develops and maintain relationships with prospects, customers, and partners
• Attend in-person meetings with clients to analyse, troubleshoot and diagnose hardware problems
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Provide prompt and accurate feedback to customers
• To provides 24/7 technical support to customers by remotely or onsite support when required
• Perform any ad-hoc tasks which may be assigned from time to time

Requirements:
• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor’s Degree in Information Technology or equivalent.
• Required language(s): English, Bahasa Malaysia.
• At least 1 year(s) of working experience in the related field is required for this position.
• Valuable Skills as added advantage:
– server setup, management and operations
– ⁠windows server & linux operating system (AD/LDAP, DHCP, policy, etc)
– ⁠firewall & security devices setup, management and operations
– ⁠microsoft office 365 administration (setup, management, operations, active
directory, etx)
• Able to work extra hours, independently, full responsibility and with minimum supervision.
• Strong communication and presentation skills.
• Fresh graduates welcome to apply
• Possess a valid driving license.
• Applicants must be willing to work in 3 Two Square, PJ.